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Surrey Bank and Trust

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Help Center

Find information and forms you may need. 

ABA Routing Number

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How to find bank routing numbers

Surrey Bank & Trust's ABA (routing) number 053112071.

To find the routing number for another institution, vist the ABA Routing Number Lookup Service

Annual Credit Report

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How to get your free annual credit report

To receive a copy of your free annual credit report, visit  annualcreditreport.com, call 1-877-322-8228, or complete the Annual Credit Report Request Form and mail it to: Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281.

Please do not contact the three nationwide credit reporting companies individually. They provide free annual credit reports only for requests made by contacting  annualcreditreport.com, calling 1-877-322-8228, or mailing to Annual Credit Report Request Service.

You may order your reports from each of the three nationwide credit reporting companies at the same time, or you can order your report from each of the companies one at a time. By law, you may order one free copy of your report from each of the nationwide credit reporting companies every 12 months.

Adobe Acrobat Reader

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Download Adobe Acrobat Reader

Some documents on this site are in pdf format and require Adobe Acrobat Reader. Please click here to download a free copy of Acrobat Reader.

 

 

Bank Holidays

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Holidays that the bank and its subsidiaries will be closed

Surrey Bank & Trust will be closed for business in observance of the following federal holidays:

President's Day1 Monday, February 19, 2018
Good Friday2 Friday, March 30, 2018
Memorial Day* Monday, May 28, 2018 
Independence Day* Wednesday, July 4, 2018
Labor Day* Monday, September 3, 2018
Columbus Day Monday, October 8, 2018
Veterans' Day Monday, November 12, 2018
Thanksgiving Day* Thursday, November 22, 2018
Friday After Thanksgiving2 Friday, November 23, 2018
Christmas Day* Tuesday, December 25, 2018
New Year's Day* Tuesday, January 1, 2019

1 Surrey Investment Services will also be closed.
2 SB&T Insurance will be closed. Surrey Bank and Surrey Investment Services will be open normal business hours.

* Both  SB&T Insurance and Surrey Investment Services will also be closed on these holidays. 

Business Hours

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Open after 5 and on Saturdays for your convenience

Lobby Hours

Monday-Thursday, 9 a.m. — 5 p.m.
Friday: 9 a.m. — 6 p.m.
Saturday: 9 a.m. — 12 noon (Main Office only)

Drive-through Hours

Monday - Thursday: 8:30 a.m. — 6 p.m. (Mount Airy, Pilot Mountain, and Elkin)
Monday-Thursday, 8:30 a.m.— 5:30 p.m (Stuart only)
Friday: 8:30 a.m. — 6 p.m. (All locations)
Saturday: 9 a.m. — 12 noon (Main Office, Stuart, and Elkin only)

Check Orders

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Multiple ways you can reorder checks

Re-ordering checks has never been easier. 

  • If you are an Online Banking customer, go to Communications Center under the Customer Service tab and click on Reorder Checks. Complete the form and click Submit. Your order will be processed on the next business day.
  •  If you don't have Online Banking or want to browse the Deluxe catalog, you can reorder personal checks online. You can also reorder business checks online.
  • If you have Business eBanking, go to Contact Us under the Administration tab and send us a message. Or, you can reorder your business checks online.
  • Include the check reorder notice when you make a deposit at the branch, night deposit drop or ATM.
  • Call your branch and ask a CSR to place the order for you.

Compromised Account

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What to do if you believe your account or debit card has been compromised

  • If you have reason to believe your bank account was compromised, contact your branch to close your account(s) and open a new one.
  • Request a new debit card
  • Please be sure to switch any automatic transactions, such as direct deposits, utility payments, insurance premiums, etc., to your new account. Your CSR will be happy to help you with this.
  • Ask us to change your Online Banking User ID and give you a temporary password
  • Monitor your transactions and statements carefully
  • Report any suspicious transactions to us as soon as you notice them
  • You may also want to file an Identity Theft Report

Credit Card Customer Service

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Phone numbers and websites to help you manage your Surrey Bank & Trust Visa® card.

Customer Satisfaction Survey

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Please take a moment to tell us how we are doing

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Debit Cards

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Facts and phone numbers to help you manage your debit card.

  • If your debit card is lost or stolen, please call 1-800-500-1044 24 hours a day.
  • If you suspect fraudulent activity on your card, please call 1-866-369-4887 24 hours a day or contact your branch.
  • If you need assistance adding your debit card to a Mobile Wallet, please call 1-833-464-2927.
  • Your Surrey Bank debit card may be used anywhere MasterCard® is accepted and at ATMs nationwide.
  • Surrey Bank & Trust does not charge if you use your debit card at an ATM owned by another institution. However, you may be charged a fee by the operator of the machine and/or by an automated transfer network

Electronic Banking Questions

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Where to find information on Electronic Banking Products

If you are unable to find the information you need in the appropriate Electronic Banking page, please call your branch for assistance.

Personal Online Banking

Small Business Online Banking

Business eBanking

FDIC Insurance Coverage

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Learn more about FDIC Insurance coverage and calculate your deposit insurance coverage.

All of a depositor's accounts at an insured depository institution, including all noninterest-bearing transaction accounts, will be insured by the FDIC up to $250,000, the standard maximum deposit insurance amount, for each ownership category.

Financial Calculators

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An assortment of calculators to help you estimate your payments

Forms

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Here are some downloadable forms you may find useful.

Business Online Banking Application (for adding new Online Banking for Small Business or Business eBanking users)

Business Online Banking New Account Authorization (for adding new accounts to your existing online access)

Business Online Banking Revocation of Access (for removing users who are no longer employed by your company)

Out-of-Band Authentication Instructions

Reg E Opt-In (to allow us to consider paying overdrafts on ATM and every day debit card transactions) 

Right to Financial Privacy Act Opt-Out  (to limit how we share your personal information)

Merchant Terminal Help

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Useful information for merchant card processing customers

Telephone numbers for Merchant Terminal Help Desks:

Paymentech: 800-782-1266
First Data (Nashville): 800-542-1894
TSYS: 800-847-2737
APRIVA (Wireless Terminals): 866-277-4828

How to change the time setting on your terminal:  

FD130 (UNITY)

  • Press Orange Wrench Icon at Top Right on-screen (terminal has touchscreen)
  • Select Date/Time Enter Date MM/DD/YYYY
  • Enter Time HH/MM/SS (Military time)
  • Press Enter then the red Cancel key


FD130 (Before UNITY)

  • Press 6 or tap SYSTEM on screen
  • Press 5 or tap Date/Time on screen
  • DATE/TIME CORRECT? Press 6 or tap No on screen
  • Use arrow key (above red key) to select hour, minute, seconds field, press Backspace (yellow button) to clear and input correct values.

FD100, FD200, FD300

  • Press 6 or tap SYSTEM on screen (these models also support touchscreen)
  • Press 5 or tap Date/Time on screen
  • DATE/TIME CORRECT? Press 6 or tap No on screen
  • Type in correct values. Press Alpha then the key to make the colon. (You press alpha first on FD machines)

Vx520 First Data

  • Press 0 for System, then 3 for Date-Time (Vx does not support touchscreen)

Vx520 Terminals (Chase)

  • Press the purple scroll button until you see Other Setup.
  • Select that option with the F key next to it.
  • The terminal will prompt for password. Type in 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then Enter. (no commas of course).
  • From the Setup menu scroll until you see Time/Date menu option and choose it with the Fkey next to it.
  • When you see MMDDYYYY type in the correct date and/or press Enter, then change Time and press Enter.

Vx510, Vx570 Terminals

  • Press the purple scroll button until you see Other Setup.
  • Select that option with the F key next to it.
  • The terminal will prompt for password. Type in 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then Enter. (no commas of course).
  • From the Setup menu scroll until you see Time/Date menu option and choose it with the Fkey next to it.
  • When you see MMDDYYYY type in the correct date and/or press Enter, then change Time and press Enter.

Hypercom T7 Terminals

  • Press the blue Function key, 10, Enter.
  • If it asks for password, it’s “0000”, Enter.
  • This will prompt you for the Time and Date so that you can change it. Pressing Enter makes the changes that you specify.
  • Once it's reset you can press the red Cancel key to return to default swipe card screen.

Hypercom Optimum T4xxx Terminals

  • Press the blue Function key, then 10, then Enter. It will ask for password, this is “0000”, Enter.
  • You will then be asked to key the date in dd/mm/yy format. Then key the time in military format.

Ingenico ICT250 Terminals:

  • From the idle screen, press the F key
  • You will need to put in the SYSTEM MANAGER Password: CPS2468
  • To make alpha characters, press the number and then F to change it. This is case sensitive.
  • Then from the FUNCTIONS menu, choose TELUM MANAGER, or option 0
  • Then choose option 3, INITIALIZATION.
  • Then choose option 1, PARAMETERS
  • Your top choice will then be Date and Time. That menu will let you make the changes

Switch Kit

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Forms and contact information to help you move your account to Surrey Bank

How to switch to Surrey Bank & Trust

We make it easy to move your accounts to Surrey Bank.

  1. Once you’ve opened your Surrey Bank account, stop using your old account. Do not close your old bank account until you are certain that all checks have cleared, and that your direct deposits and automatic payments have been moved to your Surrey Bank account.
  2. Change your direct deposits. Complete the Direct Deposit Authorization Form in our Switch Kit or refer to How to Move an Existing Direct Deposit to obtain online authorization forms from governmental agencies. Our customer service representatives are glad to help you complete these forms.
  3. Change your automatic payments. Use the Direct Deposit/Automatic Payment Checklist in our Switch Kit to identify all the direct deposits and automatic payments you need to change. Or, bring us copies of your bank statement and bills or other documents showing your account numbers and contact information for your vendors. Don’t forget about any automatic payments that use your old debit card number.
  4. Make sure all checks have cleared your old account and that all direct deposits and automatic payments have been moved to your new Surrey Bank account. Use the Automatic Transaction Organizer in our Switch Kit to keep track. Once this process is complete, you may close your old bank account. To close by mail, please use the Account Closing Authorization Form.

Our customer service representatives are happy to help you complete the necessary authorizations to move your direct deposits and automatic payments to your new Surrey Bank account.

For personal assistance, visit your nearest branch. Please complete the Direct Deposit/Automatic Payment Checklist and bring it in, along with your most recent bank statement. Or, bring copies of your bank statement and bills or other documents showing the contact information for your vendors and your account numbers.

We also keep authorization forms on file for a number of the agencies and companies our customers do business with, making it even easier for you to switch. We can also help you complete the online forms many companies now require.

Switch Kit forms

For your convenience, here are generic forms that many companies will accept, as well as links to specific government agencies and commonly-used companies.

Direct Deposit/Automatic Payment Checklist
Use this form to identify all the automatic transactions made in your account each month. Don’t forget any payments made using your old debit card, such as online payments, and quarterly or annual deposits, such as dividend payments.

Direct Deposit Authorization
Use this form to have investment earnings, private pensions and other income deposited directly into your account.

Automatic Payment Authorization
Use this form to have your payments debited from your Surrey Bank checking account. Most companies will allow you to use this form to make the change. However, we do have authorization forms from commonly used vendors, such as utility providers, on file at all of our offices. Contact your nearest branch for assistance or additional information.

Automatic Transaction Organizer 
Use this worksheet to track the status of your direct deposit and automatic payment requests. When all of your deposits and payments have been switched to your Surrey Bank account, you may safely close your old account at another institution. (Please remember that it can take a month or more for some companies to process your switch requests.)

Account Closing Authorization
Use this letter to notify your previous financial institution that you want to close your account. (Please make sure that all of your direct deposits and automatic payments have been switched to your Surrey Bank account before closing your old account.)

Federal Direct Deposit Authorization 

Apply online or call (877) 874-6347.

Our customer service representatives will be glad to assist you in setting up or changing your direct deposit online.

Transaction Cut-off Times

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When to make a deposit for same day availability

Branch transactions

When you make a deposit to your Surrey Bank & Trust account before 5 p.m. Eastern, your account is credited that day. Some exceptions may apply.   

Mobile Banking deposits

Mobile deposits made before 4 p.m. Eastern will be credited to your account that day. Some exceptions may apply.

ATM Deposits

Deposits made at a Surrey Bank ATM before 4 p.m. Eastern will be credited to your account that day. Some exceptions may apply.

Online Banking transactions

Online Banking transfers made before 5 p.m. Eastern on weekdays will be credited to your account on the same day. Completion of the transfer is subject to available funds at the time of final processing. If you do not have enough available funds, you may incur an insufficient funds fee.

 


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