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Surrey Bank and Trust

Online Banking

Business eBanking

E-Statements

Online Banking for Small Business

Access to your accounts by computer, tablet, or cell phone

About Online Banking

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About Online Banking

Access to your accounts by computer, tablet, or cell phone

Online Banking for small businesses is a secure, convenient way to monitor account balances, transfer funds between accounts, send secure messages and service requests, download files to Quicken® or Quickbooks®, and much more. Depending on the type of account you have, you may also be able to use Mobile Banking and Mobile Deposit.

If you own a sole proprietorship that does business under your Social Security Number or if you are the signer on an account owned by an unincorporated nonprofit organization, click here for an application. Please return the completed form to your branch office or fax to (336) 719-1544.

Please be aware that we will no longer grant online access to any users who are not signers on the account. If you need to have access for an employee or contractor, such as a bookkeeper, please complete the Business eBanking application.  Once the company is set up, account signers will have the ability to create and manage other users.

When your enrollment has been processed, you will receive an email with information about online security, eStatements, and the Out-of-Band authentication process you must complete at your first login. You mayrequest either a phone call or a text message and enter the security code when prompted.

Online Banking Agreement

Instructions for completing Out-of-Band Authentication

24-Hour Password Reset

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How to reset your own password

If you forget your Online Banking password, simply click on the “Reset Your Password” link on the login page to change our own password.

You may be asked for additional information, such as an account number, or asked to complete the Out-of-Band verification process to verify your information before your password can be changed.

If you are locked out or disabled, you will need to contact your branch for assistance.

You will also receive an email each time your password is changed. If you did not initiate a password change, please contact your branch immediately so that we can protect your account your Online Banking account.

Here are some tips to help create a secure password.

How to get your security code

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How to get your security code

All customers are required to complete an Out-of-Band authentication when they log in to Online Banking for the first time and periodically thereafter. Situations that may trigger the out-of-band authentication process include:

  • Entering an incorrect user ID
  • Logging in from a different computer
  • Logging in from different IP address
  • Clearing the cache on your computer
  • Logging in for the first time after your access has been reset.
  • Logging in for the first time after being locked for more than 90 days of activity.
  • Some anti-virus programs may trigger the out-of-band authentication process.

Here are instructions to help you complete Out-of-Band Authentication, and solutions to some common problems you may encounter.

  • If you enrolled recently and do not recognize the telephone numbers listed, your enrollment application may be waiting for verification. For your security, we verify the validity and accuracy of each application before granting access. Please contact your branch to determine the status of your application.
  • If have used the system before and don't recognize the telephone numbers. please make sure you entered your User ID correctly. You may either return to the first login page and click "Forgot Your User Name?" or call your branch to verify.
  • If you recognize the telephone numbers listed, but no longer have access to those numbers, please contact your branch  and ask them to update your information.
  • If you are asked to complete Out-of-Band authentication each time you log in, make sure you do not have "Clear Browsing History on Exit" turned on.
  • You are unable to complete the authentication process while using a mobile device.
    • If you use your phone to log into www.surreybank.com, please consider using Mobile Banking instead. Download the free app from iTunes or GooglePlay.
    • Please note that your geographic location may affect your ability to receive mobile phone calls and/or texts.

Supported Browsers

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Online Banking compatible browsers and operating systems

Please make sure you are using the most recent version of your operating system and browser. Online Banking currently supports these browsers:

Operating SystemInternet Explorer®Safari®GoogleChrome™Mozilla Firefox®
Windows 7 11.0 N/A 68  61 
Windows 8 11.0  N/A

68

61
Windows 10 11.0 and Microsoft Edge 25.0 N/A 68 61
Mac OS X 10.10.5 Yosemite N/A 11 68 61
iPad Pro® (IOS 11) N/A 11.4 N/A N/A
Samsung Galaxy S+
(Android 8.0 Oreo)
N/A N/A 68 N/A
iPhone X (IOS 11) N/A  11.4  N/A  N/A 
iPhone 8 (IOS 11) N/A 11.4 N/A N/A

If you need to update your browser, please click the browser name in the table above.

Online Banking Security

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Information about our security precautions

We are committed to protecting your personal and financial information. To protect your information online, we take every reasonable precaution to ensure safe and secure transmission of your information.

We use a variety of technologies to increase and monitor the integrity and security of our Online Banking system.

  • 128-bit encryption scrambles information that you send and receive via Online Banking.
  • When you are logged into Online Banking, you will see “https” in the URL. You may also see a padlock.
  • Session variables and special coding ensure that no personal information is stored on your computer after you end your session. Although your browser must be set to accept cookies to access Online Banking, no information is retained once you close your browser.
  • For your security, we require that you change your password every 90 days. You may not reuse passwords.
  • Passwords must contain 8 characters, including one number, one uppercase letter, and one lowercase letter. Special characters are allowed.
  • After you log in to Online Banking for the first time — and each time you log in from a different computer  — you are required to complete an out-of-band authentication process.
  • For your protection, access to Online Banking is locked after 3 unsuccessful log-in attempts. To unlock your account, please contact your branch.
  • Online Banking sessions “time-out” after extended periods of inactivity. However, to protect your information, you should always exit the system log-out after completing an online session.
  • For your protection, your Online Banking and/or Bill Pay access is locked after 90 days of inactivity. To regain access, simply call (336) 783-3900.
  • Privacy Statement
  • Learn more about how to protect your business from cybercrime.

External Disclaimer

You will be linking to another website not owned or operated by Surrey Bank.  Surrey Bank is not responsible for the availability or content of this website and does not represent either the linked website or you, should you enter into a transaction. The inclusion of any hyperlink does not imply any endorsement, investigation, verification or monitoring by Surrey Bank of any information in any hyperlinked site. We encourage you to review their privacy and security policies which may differ from Surrey Bank. 

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Email Disclaimer

Because there is a risk that information transmitted via Internet email could fall into the wrong hands, Surrey Bank suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. If this information must be stated, please contact Surrey Bank by phone or at your nearest office. 

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