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Surrey Bank and Trust

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Merchant Card Services

Our Merchant Services program provides a cost-effective way to offer your customers additional payment options – while improving your cash flow. Surrey Bank also provides local support for your equipment. For more information, please call (336) 783-3924.

Merchant PCI-DSS Compliance Program assistance 

Merchant Card Assistance

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Contact numbers and other useful information

Telephone numbers for Merchant Terminal Help Desks:

Paymentech: 800-782-1266
First Data (Nashville): 800-542-1894
TSYS: 800-847-2737
APRIVA (Wireless Terminals): 866-277-4828

How to change the time setting on your terminal:  

FD130 (UNITY)

  • Press Orange Wrench Icon at Top Right on-screen (terminal has touchscreen)
  • Select Date/Time Enter Date MM/DD/YYYY
  • Enter Time HH/MM/SS (Military time)
  • Press Enter then the red Cancel key


FD130 (Before UNITY)

  • Press 6 or tap SYSTEM on screen
  • Press 5 or tap Date/Time on screen
  • DATE/TIME CORRECT? Press 6 or tap No on screen
  • Use arrow key (above red key) to select hour, minute, seconds field, press Backspace (yellow button) to clear and input correct values.

FD100, FD200, FD300

  • Press 6 or tap SYSTEM on screen (these models also support touchscreen)
  • Press 5 or tap Date/Time on screen
  • DATE/TIME CORRECT? Press 6 or tap No on screen
  • Type in correct values. Press Alpha then the key to make the colon. (You press alpha first on FD machines)

Vx520 First Data

  • Press 0 for System, then 3 for Date-Time (Vx does not support touchscreen)

Vx520 Terminals (Chase)

  • Press the purple scroll button until you see Other Setup.
  • Select that option with the F key next to it.
  • The terminal will prompt for password. Type in 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then Enter. (no commas of course).
  • From the Setup menu scroll until you see Time/Date menu option and choose it with the Fkey next to it.
  • When you see MMDDYYYY type in the correct date and/or press Enter, then change Time and press Enter.

Vx510, Vx570 Terminals

  • Press the purple scroll button until you see Other Setup.
  • Select that option with the F key next to it.
  • The terminal will prompt for password. Type in 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then Enter. (no commas of course).
  • From the Setup menu scroll until you see Time/Date menu option and choose it with the Fkey next to it.
  • When you see MMDDYYYY type in the correct date and/or press Enter, then change Time and press Enter.

Hypercom T7 Terminals

  • Press the blue Function key, 10, Enter.
  • If it asks for password, it’s “0000”, Enter.
  • This will prompt you for the Time and Date so that you can change it. Pressing Enter makes the changes that you specify.
  • Once it's reset you can press the red Cancel key to return to default swipe card screen.

Hypercom Optimum T4xxx Terminals

  • Press the blue Function key, then 10, then Enter. It will ask for password, this is “0000”, Enter.
  • You will then be asked to key the date in dd/mm/yy format. Then key the time in military format.

Ingenico ICT250 Terminals:

  • From the idle screen, press the F key
  • You will need to put in the SYSTEM MANAGER Password: CPS2468
  • To make alpha characters, press the number and then F to change it. This is case sensitive.
  • Then from the FUNCTIONS menu, choose TELUM MANAGER, or option 0
  • Then choose option 3, INITIALIZATION.
  • Then choose option 1, PARAMETERS
  • Your top choice will then be Date and Time. That menu will let you make the changes

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