Merchant Card Services
Our Merchant Services program provides a cost-effective way to offer your customers additional payment options – while improving your cash flow. Surrey Bank also provides local support for your equipment. For more information, please call (336) 783-3924.
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Contact numbers and other useful information
Telephone numbers for Merchant Terminal Help Desks:
Paymentech: 800-782-1266
First Data (Nashville): 800-542-1894
TSYS: 800-847-2737
APRIVA (Wireless Terminals): 866-277-4828
How to change the time setting on your terminal:
FD130 (UNITY)
- Press Orange Wrench Icon at Top Right on-screen (terminal has touchscreen)
- Select Date/Time Enter Date MM/DD/YYYY
- Enter Time HH/MM/SS (Military time)
- Press Enter then the red Cancel key
FD130 (Before UNITY)
- Press 6 or tap SYSTEM on screen
- Press 5 or tap Date/Time on screen
- DATE/TIME CORRECT? Press 6 or tap No on screen
- Use arrow key (above red key) to select hour, minute, seconds field, press Backspace (yellow button) to clear and input correct values.
FD100, FD200, FD300
- Press 6 or tap SYSTEM on screen (these models also support touchscreen)
- Press 5 or tap Date/Time on screen
- DATE/TIME CORRECT? Press 6 or tap No on screen
- Type in correct values. Press Alpha then the key to make the colon. (You press alpha first on FD machines)
Vx520 First Data
- Press 0 for System, then 3 for Date-Time (Vx does not support touchscreen)
Vx520 Terminals (Chase)
- Press the purple scroll button until you see Other Setup.
- Select that option with the F key next to it.
- The terminal will prompt for password. Type in 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then Enter. (no commas of course).
- From the Setup menu scroll until you see Time/Date menu option and choose it with the Fkey next to it.
- When you see MMDDYYYY type in the correct date and/or press Enter, then change Time and press Enter.
Vx510, Vx570 Terminals
- Press the purple scroll button until you see Other Setup.
- Select that option with the F key next to it.
- The terminal will prompt for password. Type in 1, Alpha, Alpha, 6, 6, 8, 3, 1, and then Enter. (no commas of course).
- From the Setup menu scroll until you see Time/Date menu option and choose it with the Fkey next to it.
- When you see MMDDYYYY type in the correct date and/or press Enter, then change Time and press Enter.
Hypercom T7 Terminals
- Press the blue Function key, 10, Enter.
- If it asks for password, it’s “0000”, Enter.
- This will prompt you for the Time and Date so that you can change it. Pressing Enter makes the changes that you specify.
- Once it's reset you can press the red Cancel key to return to default swipe card screen.
Hypercom Optimum T4xxx Terminals
- Press the blue Function key, then 10, then Enter. It will ask for password, this is “0000”, Enter.
- You will then be asked to key the date in dd/mm/yy format. Then key the time in military format.
Ingenico ICT250 Terminals:
- From the idle screen, press the F key
- You will need to put in the SYSTEM MANAGER Password: CPS2468
- To make alpha characters, press the number and then F to change it. This is case sensitive.
- Then from the FUNCTIONS menu, choose TELUM MANAGER, or option 0
- Then choose option 3, INITIALIZATION.
- Then choose option 1, PARAMETERS
- Your top choice will then be Date and Time. That menu will let you make the changes