Customer Satisfaction Survey

We value your business and want to provide you with excellent service each time you visit.
Please let us know how we’re doing by taking a few minutes to answer the questions below.

Which branch do you visit most frequently?

    Always Usually Sometimes Never Don't Know
1. Employees smile and establish eye contact when I enter the bank.
2. Employees call me by name.
3. Employees take care of my transactions quickly and accurately.
4. My information is handled confidentially.
5. My questions and problems are handled quickly and efficiently.
6. Employees are knowledgeable about the bank’s products and policies.
7. Employees are courteous and responsive on the phone.
8. Employees return phone calls and emails promptly.
9. Employees thank me for doing business with Surrey Bank & Trust.
10. Surrey Bank offers all the financial products and services I need.
11. The bank's fees and service charges are competitive with other institutions.
12. I would recommend Surrey Bank to a friend.

 

Has any member of our staff been particularly helpful?
 
Employee Name:
Please Explain:

Do you feel our 24-Hour Banking Services are: Convenient?       Secure?
  Yes No Don't
Know
  Yes No Don't
Know
ATMs  
Online Banking  
Ready Banker  


Which products and services do you currently use? (Please check all that apply)

Checking

Services, Inc.
Savings  
 
 
CDs  
Credit Cards  
 
IRAs  
     
     


How did you learn about Surrey Bank & Trust?



Name:
Address:
 
Daytime Phone Number:
Email Address: