How You Can Protect Your Security

Online Security

Protect your computer against viruses. Here are some basic steps to safeguard your home computer system:

  • Purchase and install antivirus software, preferably software that automatically scans for virus updates whenever you go online.
  • Keep your security software, web browser, and operating system updated with the latest version.
  • If available, turn on the option that allows your software to update automatically.
  • Make sure all of your web-enabled electronic devices are protected against viruses and malware.
  • Use your security software to scan USBs and other external devices that can be infected by viruses and malware.
  • Don't install an update or an upgrade to any software that you receive via an email.
  • Do not open email attachments or downloaded files without first saving them to your hard disk (C: drive). Your antivirus software should be configured to scan each file when it is saved and when it is opened.
  • Never open email attachments from individuals you do not know. Delete them.
  • Use caution with all email attachments, even if you know the sender. If you have suspicions about a message, contact the sender by telephone and confirm that they did send the message.
  • Do not provide confidential information to anyone online without making sure that the site is encrypted for your protection. If a site is secure, you will see the following indicators:
    • A locked padlock or unbroken key will appear at the bottom of your screen.
    • The website address at the top of your browser screen will change from "http" to "https".
    • You will be required to utilize a User ID and password to gain access to the site.     
  • To learn more about online security, visit the National Cyber Security Alliance.


Online Banking Security


  • For your security, Surrey Bank & Trust requires that you complete an out-of-band authentication process any time you log onto Online Banking from a different computer.  
  • Never give your password to anyone over the phone, regardless of the circumstances. Surrey Bank & Trust will never ask you for your password.
  • Avoid using public or unsecured computers to access Online Banking.
  • Review account balances and transaction details on a regular basis.
  • Take advantage of the alert features to receive notifications when your password has been changed or payments have been made from your account.
  • Never leave your computer unattended while using Online Banking.
  • Always log off and exit the system when you have completed your session.


Password Security

When you enroll in Online Banking, you select a unique Log-in ID and password. To prevent unauthorized access to your account, please make sure that you keep your Log-in ID and password confidential. Here are some basic steps you can take to protect your password:

  • If you must write down your Log-in ID and/or password, store them in a safe place away from your computer.    
  • Never give your password to anyone over the phone, regardless of the circumstances. Surrey Bank & Trust will never ask you for your password. 
  • For your security, we require that you change your password every 90 days.
  • Select a password that you can remember without writing it down, and that will be difficult for someone else to guess.
  • Use passwords containing eight or more characters.
  • Mix upper-case and lower-case letters with numbers.
  • Don't use personal information. Names, birth dates, telephone numbers, license plate numbers, Social Security numbers, street addresses, or the brand of automobile you drive, etc., are easy to guess.
  • Do not use the same or consecutive characters, i.e. 1111 or 1234.
  • Donít use correctly spelled words in any language. Password cracking software contains dictionaries that can crack these in minutes.
  • Develop a method of creating passwords that makes it easier for you to remember so you donít have to write your passwords down.
  • You can use a line in a favorite song, poem, or movie and select the first letter of each word to create your password óand include at least one number.
  • Use two short words and connect them with a number.
  • Use a word that you can easily remember, but remove the vowels and replace them with numbers.



Mobile Device Security

  • Always use the most recent versions of your mobile operating system, security software, apps and Web browsers to protect against malware, viruses and other online threats.
  • Avoid putting your device down in public places. A brightly colored case or sticker on your device will increase the chances you wonít leave it behind.
  • When using a public, unsecured wireless connection, avoid using apps or websites that require you to enter a password. This applies to the wireless networks provided on many airlines, as well as Wi-Fi connections in places like coffee shops, hotels, airports and libraries.
  • Switch off your Wi-Fi and Bluetooth connections when not in use to help prevent malicious parties from connecting to your device without your knowledge.If youíre banking or shopping, remember, a 3G or 4G connection is safer than an unsecured Wi-Fi connection.
  • Activate key-lock features and/or use a passcode. Use a complex password if your device allows it.
  • Sync your contacts, photos, videos and other mobile device data with another device or cloud service on a weekly basis.
  • Do an Internet search for the best way to add your name and an alternative contact number to your lockscreen, in case a Good Samaritan finds your device. Donít use highly personal information, such as your home address.
  • Many manufacturers have free apps you can download to help you locate your device in the event it gets lost or stolen.
    These apps often allow you to remotely lock the device or wipe data.
  • Only download apps from reputable sources, like verified app stores. Understand what information (i.e., location, social networking profiles, etc.) the app would access and share before you download.
  • Record your serial number. By dialing these five characters Ė *#06# Ė you can access your phoneís unique, 15-digit International Mobile Equipment Identity (IMEI) number. Write this number down and store in a secure location, so you can report it if your phone goes missing.
  • If you have Mobile Banking, be sure to report a lost or stolen device to your financial institution, as well as your mobile carrier. Surrey Bank allows you to deactivate your mobile access by logging in to Online Banking and going to the Mobile Banking Center.

ATM security

  • Treat your ATM card like cash. Always keep your card in a safe place and store it in its sleeve.
  • Keep your Personal Identification Number (PIN) a secret. Never disclose your code. Remember, Surrey Bank will never ask for your PIN.
  • Protect your PIN number. When you are entering the PIN, make sure that your hand or body blocks another personís view of the keypad.
  • Always take your ATM receipt. Don't leave it at or near the ATM.
  • Do not give out any information about your ATM card over the telephone. Report a lost or stolen card immediately.
  • Check your receipts against your monthly statement to guard against ATM fraud.
  • Minimize the time spent at the ATM by having your card out and ready.
  • If you see anyone or anything suspicious while conducting a transaction, cancel your transaction and leave immediately.
  • If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lighted area and call the police.
  • Always observe your surroundings before conducting an ATM transaction. If you are driving to an ATM, park as close as possible to the terminal.
  • Have your paperwork completed since a long delay is an invitation to robbery.
  • Absolutely avoid using an ATM in an unlit area at night.
  • When possible, take a companion along when using an ATM, especially at night.
  • Keep your engine running, the doors locked and the windows up at all times when waiting in line at a drive-up ATM.
  • When possible, leave room between cars to allow for a quick exit should it become necessary.
  • Before lowering your window to use the ATM, observe the entire area around the ATM.

Other ways to protect your security

  • Never give out information unless you initiated the transaction.
  • Sign your cards upon receipt.
  • If your mailbox is not secure, arrange a different mailing address for bank and credit cards and bank statements. Or, consider having bills and statements sent electronically.
  • Report lost or stolen cards immediately.
  • Review your statements for unauthorized transactions.
  • Memorize your pin; donít carry it in your wallet.
  • Request your free Annual Credit Report and review carefully..
  • Notify issuer when you plan to cancel a card.
    • Cut through number and magnetic strip
  • Wait for your receipts.
    • Donít leave receipts in bags or at the checkout.
    • Destroy receipts after you get home
  • Store checks, bank statements and cancelled checks in a safe place.
  • Be careful what type of personal information you put in the trash. Shred anything with account numbers, social security numbers or other identifying information
  • Donít leave your checkbook or purse unattended.