On Our Web Site
We do not gather information on individual users on our web site. We may collect and store information about the name of the domain from which you access the Internet, the date and time you access our site, and the Internet address of the web site from which you linked to us. Other than that, we collect information on visitors only in the aggregate and use it for internal review purposes only. This information simply enables us to tell which areas of the site are of most interest to our users, which avenues of site promotions are most effective, and when peak usage times are.
Our web site does not require you to disclose any personal identifying information. If, however, you choose to contact us via email, please keep in mind that your email address, and any other information your e-mail shows about you, will be revealed to us in the email. When you communicate with us via e-mail, we use your email information only for the specific purpose of responding to your comments or questions. Your email address will not be sold, nor will it be shared with others outside the bank unless we are compelled to do so by law.
We do not knowingly solicit data from children or conduct online marketing aimed at children.
Please remember that most email transmitted over the Internet is not protected, and may be subject to interception by others. For your protection, please do not include your account number, Social Security number or other confidential information in any emails you send to us.
Surrey Bank & Trust will never ask for confidential information, such as your Social Security number, User ID, PIN or account numbers by email. If you receive such an e-mail, please call (336) 783-3900 immediately. Please do not respond to the email.
If it is necessary for us to send you an email containing confidential information, the email is encrypted for your protection. You will receive a Mailsafe Message with instructions on how to access the message.
We are committed to protecting your personal and financial information. To protect your information online, we take every reasonable precaution to ensure safe and secure transmission of your information.
We use a variety of technologies to increase and monitor the integrity and security of our Online Banking system.
- 128-bit encryption “scrambles” information that you send and receive via Online Banking. The URL for a secure site will contain “https.”
- Session variables and special coding ensure that no personal information is stored on your computer after you end your session. Although your browser must be set to accept cookies to access Online Banking, no information is retained once you close your browser.
- For your security, we require that you change your password every 90 days. You may not use the same password more than once every 90 days. Passwords must contain 8 characters, including one upper case letter, one lower case letter, and one number. You may now use special characters in your password.
- After you log in to Online Banking for the first time — and each time you log in from a different computer — you are required to complete an out-of-band authentication process.
- For your protection, access to Online Banking is locked after 3 unsuccessful log-in attempts. To unlock your account, please call (336) 783-3900.
- Online Banking sessions “time-out” after extended periods of inactivity. However, to protect your information, you should always exit the system log-out after completing an online session.
- For your protection, your Online Banking and/or Bill Pay access is locked after 90 days of inactivity. To regain access, simply call (336) 783-3900.