If you typically use your phone or tablet to do Online Banking, download our Mobile Banking app for easier access to your account information.
Our new Mobile Banking system, released September 21, 2016, offers new functionality, including the ability to view and pay your loans.
Below are some things you should know about Mobile Banking following our recent Online Banking conversion.
Please log into a computer to establish a valid password before attempting to access Surrey Bank on your phone or tablet.
As in the past, you may not log into Mobile Banking if you are using a temporary or expired password. You must have a permanent password to access Mobile Banking.
If you use the Mobile Banking app, please make sure that you have downloaded the latest version of the app, which was released September 21, 2016.
It may be necessary to delete the old app from our device and clear your cache before reinstalling the new app.
If you fail to answer the security questions in the first three attempts, you will be locked out. You must wait a full 24 hours after your last attempt before accessing the security questions again.
If you use the mobile web, m.surreybank.com, you will need to login again after you have logged in on a computer to establish a valid password.
If you would like to receive text alerts about your account balances and/or transactions, please log into Online Banking from a computer and go to the Administration tab. Click on Manage Alerts to set up your notifications.
About Mobile Deposit
Watch the video to see how easy it is to use our Mobile Deposit service.
Here are some things you should know before using Mobile Deposit:
- Your account must have been open for at least 90 days.
- Your account must have an available balance of $100 or more at the time you attempt to make a deposit.
- Mobile Deposits are limited to personal checking accounts.
- No single item may exceed $1,000.
- All items submitted for deposit must meet the specifications as listed in the Mobile Banking and Deposit Agreement.
- All items submitted for deposit must be properly endorsed, as specified in the Mobile Banking and Deposit Agreement.
1Surrey Bank does not charge a fee for Mobile Banking, but you are responsible for any fees that your wireless carrier may charge for data or message services, including, without limitation, for texts (short message service). Please review your service plan and/or check with your wireless provider for information about your message and data charges.
2You must be a registered Bill Pay user. Mobile payments may be made only to existing payees. To enroll in Bill Pay or to add new payees to your account, please access Bill Pay from your computer. Please note that mobile Bill Pay users are subject to the standard Bill Pay fees, as described in the Bill Pay Agreement.