Online Customer Service

24-Hour Online Banking Password Reset (personal customers only)

If you forget your Online Banking password, simply click the “Forgot Your Password?” link to have a new password emailed to you.

Please be sure to update your Profile information in Online Banking if you change email addresses or other contact information. We can not email passwords unless we have the correct email address.


Bill Pay Payment Questions

Call 1-855-231-8469 or 336-783-3900


Online Banking Help

Call 336-783-3900


How to Update Your Online Banking Profile Information


How to Use eStatements

If you have Online Banking
If you do not have Online Banking


Change Email Address

(for eStatements customers who do not have Online Banking only. Online Banking customers must update their email addresses following the instructions above.)